Privacy Policy
Last updated: January 2025
1. Information We Collect
We do not store any personal customer data such as names, emails, addresses, or phone numbers by default. Processing occurs minimally and only with user consent. Customer chat messages are temporarily stored for up to 3 months for review purposes, after which automatic deletion occurs. Directly provided information shared during support requests or account creation falls under voluntary data collection.
2. How We Use Your Information
We use your information to deliver services, enable authorized review of customer conversations when activated, and maintain communication regarding updates and support. We do not sell or rent any personal data to third parties.
3. Data Storage and Retention
Messages remain accessible for a maximum of 3 months, then are deleted automatically. Contact data retention aligns with support needs and legal compliance requirements.
4. Data Deletion and User Requests
Users may request deletion of any stored data at any time by contacting contact@cognichat.ai. We will promptly erase your data upon verification.
5. Sharing Your Data
Data sharing occurs only with essential service providers under confidentiality agreements or as required by legal obligation.
6. Cookies and Tracking
We use only essential cookies required for core app functionality. We do not use marketing or advertising tracking cookies.
7. Data Security
We protect your data with encryption, secure servers, and access controls against unauthorized access.
8. International Transfers
Data may be processed internationally with appropriate safeguards and compliance with applicable privacy laws.
9. Your Rights
You may request access, correction, deletion, or consent withdrawal by contacting contact@cognichat.ai.
10. Legal Basis (GDPR)
We rely on consent and legitimate interest to process data strictly for the purpose of providing our services.
11. Changes to This Policy
Updates will appear on this page. Significant changes will be communicated via email or in-app notification.